Shipping policy

Price lists and delivery times

Items ordered on our website will be delivered to you as soon as possible after receipt of payment, either to the address you provided during the ordering process or to the collection point of your choice.

Should the address you have provided be incorrect, you will be held responsible and this may result in additional charges. When placing an order, customers are asked to select a collection point from the options provided after payment. If the customer fails to select or confirm a collection point, we reserve the right to designate one located near the delivery address provided at the time of ordering. The collection point thus selected shall be deemed to have been accepted by the customer. We shall not be held liable for this designation provided that the chosen collection point is reasonably located in relation to the address specified by the customer.

For home deliveries, if you are absent at the time of delivery, the carrier may leave the parcel at a collection point near the delivery address, inviting you to collect it within a specified period. Parcels not collected by the end of this period will be returned to us. We accept no liability for any delay in delivery due to the recipient’s absence or their failure to collect the parcel within the specified timeframe.

Deliveries are handled by a third-party carrier selected by NESPART SRL:

- the carrier may, where necessary, use a subcontractor to carry out the delivery, which the customer expressly accepts;

- the delivery times stated at the time of ordering are for guidance only, unless otherwise specified. We endeavour to dispatch your order as soon as possible. During busy periods (particularly at the end of the year, during promotional periods or in exceptional circumstances), additional lead times may apply. Under no circumstances shall any delay give rise to compensation;

- For deliveries outside the European Union, any customs duties, local import taxes or clearance charges shall be borne exclusively by the customer. It is the customer’s responsibility to seek information from the relevant authorities in their country.

We accept no liability for any indirect damage caused by late delivery or non-delivery. If the delivery time exceeds 30 days, you are entitled to cancel your order free of charge.

The risk of loss or damage to the products passes to you at the moment you, or a third party designated by you other than the carrier, take physical possession of the products. Consequently, the products are transported at our risk until they are actually handed over to you.

In the event that the products are damaged during transit, or do not correspond to the items listed on the delivery note, or do not correspond to the items you ordered, you must report this as soon as possible and in any event within 3 days. To do so, please contact us at sav@kidywolf.com.