Find answers to your questions

At checkout, simply enter your promotional code in the ‘Discount code or gift card’ field. The discount will be applied automatically provided the terms and conditions are met.

Enter your gift card code in the ‘Discount code or gift card’ field at checkout.

Gift cards:

• Are valid exclusively on the KIDYWOLF website
• Can be used in one or more transactions
• Are valid for 12 months

If necessary, you can top up the remaining amount using another payment method.

Promo codes and gift cards must be applied before the order is confirmed. Once the order has been confirmed, it is unfortunately no longer possible to apply them retrospectively.

KIDYWOLF gift cards are valid for 12 months from the date of purchase. They can be used until the available balance has been used up.

All our products are covered by a 2-year statutory warranty. Batteries, however, are covered by a 6-month warranty.

To enable our team to deal with your enquiry quickly, please send us:

• A video showing the problem
• The product’s serial number
• Proof of purchase showing the date and the retailer

This information can be sent to sav@kidywolf.com or via the contact form by clicking here. Our team aims to respond within 2 working days. This timeframe may vary during busy periods.

Yes! All prices shown on our website include VAT at the current rate. Any delivery charges are calculated separately and displayed before you confirm your order.

We accept payments via:

• Credit or debit card
• Apple Pay
• Google Pay

All transactions are secure to ensure your data is protected.

Please check your spam folder. You can also view your order in your customer account. If you still can’t find your order confirmation, please contact our team at sav@kidywolf.com.

To ensure prompt dispatch, orders are automatically forwarded to our logistics centre as soon as they are confirmed. Unfortunately, it is therefore not possible to cancel an order once it has been confirmed.

Once your order has been confirmed, it is immediately processed by our logistics team. Unfortunately, this means it is no longer possible to change the contents of your order or your delivery address.

Simply contact our team at sav@kidywolf.com, quoting your order number. We will send it to you as soon as possible.

You can track your order:

• From your customer account
• Via the Shop app
• Using the tracking link sent by email when your order was dispatched

Delivery charges are calculated automatically at checkout based on the selected delivery method and the destination country. For further information, please see our delivery policy by clicking here.

KIDYWOLF delivers to many countries across Europe. The full list of available destinations can be found in our delivery policy by clicking here.

From the date your order is dispatched, the estimated delivery times are:

• Belgium: 2 to 3 working days
• France, the Netherlands and Germany: 2 to 4 working days
• Rest of Europe: 4 to 5 working days

These times are for guidance only and may vary depending on carrier workload, particularly during busy periods.

If no collection point has been selected, one will be automatically assigned by the carrier. Once the order has been confirmed, we are unfortunately unable to change this on our end. Please contact the carrier directly if you wish to make any changes.

We would first ask you to contact the carrier directly using the tracking link you received by email. If the problem persists, our team is on hand to help (sav@kidywolf.com)

If you’re not at home, the courier may make a further delivery attempt or leave your parcel at a nearby collection point. If the parcel is not collected within the specified time, it will be returned to us.

You can create your account directly on our website by clicking on the account icon in the top right-hand corner. You can also create an account when you confirm your order.

Once you’ve entered your email address, a 6-digit verification code will be sent to you to secure your login. Please also check your spam folder if you don’t receive this email.

Once you have logged in to your customer account, click on your avatar in the top right-hand corner to access your personal area. You can then change your personal details and preferences.

Your customer account allows you to view and manage:

• Your delivery and billing addresses
• Your email address
• Your first name and surname
• Your newsletter preferences
• Your order history

You have 14 days from receipt of your order to make a return.

Products must be returned:

• In their original condition
• In their original packaging
• With all accessories included

Please contact our team at sav@kidywolf.com to obtain return instructions and the form to include with your parcel.

We do not currently offer exchanges. If you are not satisfied with your product, you can return it in accordance with our returns policy and then place a new order.