KIDYWOLF Help Centre

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Find quick answers to your questions about your KIDYWOLF orders, warranties and usage advice

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Most frequently asked questions

  • Can I cancel my order?

    To ensure prompt dispatch, orders are automatically forwarded to our logistics centre as soon as they are confirmed. Unfortunately, it is therefore not possible to cancel an order once it has been confirmed.
  • I forgot to select a collection point when placing my order.

    If no collection point has been selected, one will be automatically assigned by the carrier. Once the order has been confirmed, we are unfortunately unable to change this on our end. Please contact the carrier directly if you wish to make any changes.
  • What is the warranty period for KIDYWOLF products?

    All our products are covered by a 2-year statutory warranty. Batteries, however, are covered by a 6-month warranty.

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