Find answers to your questions

Yes, all our prices include VAT.

We accept payment by credit or debit card via Stripe.

You can apply the discount code at checkout. Simply enter your code in the ‘discount code or gift card’ field. Make sure you meet all the conditions to benefit from the discount. A code can only be used once. The discount code is only applicable during the ordering process (you cannot use a discount code on an order that has already been placed).

You can enter your gift card's promotional code at the time of payment. Simply enter your personal code in the ‘discount code or gift card’ field.

Remember to check your spam. If you have not received a confirmation email, this is not normal. Don't hesitate to contact us after checking your spam.

Our website is linked in real time with our logistics. Unfortunately, it is not possible to cancel an order.

Our website is linked in real time with our logistics. Unfortunately, it is not possible to cancel an order.

You can check the status of your order in your customer area. You will also receive an email from the selected carrier so that you can track your parcel directly.

Delivery charges are calculated automatically at the time of payment. You will find more information about our transport services in our general terms and conditions of sale.

To see the countries to which we deliver, please consult our general terms and conditions of sale.

Our delivery times vary from country to country. Once your parcel has been dispatched, allow 2-3 working days for Belgium. For France, the Netherlands and Germany, allow 2-4 working days. For the rest of Europe, allow 4-5 working days. Unfortunately, we cannot predict possible delays by carriers.

First of all, always contact the carrier for more information about your delivery. If you don't get a reply, you can contact us by clicking here. We will do everything we can to help you.

To transfer photos to your computer, use the cable supplied in the box. Once the device is connected, a ‘mass storage’ message will appear on the screen. You will then be able to access a folder called KIDYWOLF on your computer, where all the photos are stored. If this doesn't work, try changing cables. Make sure that the cable you use is compatible with both input and output.

Without the little silicone part, your KIDYCAM is no longer waterproof, so it's important to take care. We offer this part free of charge. To receive it, contact us using the form by clicking here, specifying the colour you want and your delivery address. We will ask you to contribute to the postage costs.

KIDYPRINT uses thermal printing, which works without ink. To improve contrast, make sure the device is fully charged.

A small white line on your KIDYPRINT prints is probably due to a little dirt on the print head. Gently clean the area with a cotton bud to solve the problem.

To save your photos with KIDYPRINT, choose a micro SD card with a maximum capacity of 32 GB.

Yes, it is possible to remove the date from prints on our KIDYPRINT. Follow the steps:

• Download the file by clicking here
• Extract the ZIP file.
• Place the new file on an SD card with a maximum capacity of 32GB.
• Insert the SD card into the device when it is turned off.
• Turn on the device -> a black screen with an update will appear.
• Wait until the update reaches 100%.
• Turn off the device
• Remove the SD card from the device. (You can delete the file from the SD card once it has been installed)
• Turn the device back on and then insert the SD card into the device
• Go to your settings, a new icon will appear: ‘Date stamp’, you can disable it

A software update is available to reduce the size of your videos. Here are the steps to follow to apply this update:

• Download the patch file by clicking here
• Unzip the downloaded file.
• Copy this file directly to the root of an SD card (maximum 32GB) – do not place it in a folder.
• Insert the SD card into the Kidyprint.
• Turn on the device.
• Wait until the update reaches 100%.
• Press a button when the update is complete to turn off the device.
• Remove the SD card.
• Delete the update file or reformat the SD card to ensure complete deletion.

Yes, styluses are available in packs of 3. You can order them by clicking here.

The KIDYMIC's Bluetooth function allows you to connect the microphone to a device, such as a smartphone, to play music. For example, launching a song on Spotify via your phone will play the music through the KIDYMIC's speaker, allowing you to sing along.

To attach the strap to KIDYTALK walkie-talkies, first attach the belt clip to the back of the device, then attach the hand strap to this clip.

Returns are accepted within 14 days of receipt of your order. If the item does not suit you, you can return it for a refund or a voucher. For the return to be accepted, the product must be returned in its original packaging, in its original condition, and include all the items contained in the box. To make a return, click here.

Unfortunately, it is not possible to exchange a product. You can return a product to us. Returns are accepted 14 days after receipt of your order. If the item does not suit you, you can return it for a refund or a voucher. For the return to be accepted, the product must be returned in its original packaging, in its original condition, and include all the items contained in the box.