Refund policy

Return and exchange

We want you to be completely satisfied with every purchase made from the NESPART srl website, and we always do our best to offer you quality articles and service.

The return costs will be at your expense. A refund or return against a valid coupon online are the options available to you.

To return, you must fill in the information requested on the return slip and slip this return with the items in the package. The return certificate can be obtained on request at the following address sav@kidywolf.com.

In the case of a full refund against refund, we will refund the total amount of the order excluding delivery charges.

In the case of a partial return against refund, the delivery costs remain due, we only refund the amount of returned items. The refund will be made within 14 days of receipt of returned items and will use the same payment method used by the customer for the original transaction.

 If you wish to exchange an item, a coupon of the value of your item will be sent to you upon receipt of your return so that you can re-order. Coupon is redeemable on any purchase of at least the coupon value.

In any case, the items must be returned to us in their original condition, unworn, with their labels and in their original packaging, within 14 days from the date of delivery.